Privacy Policy

1 INTRODUCTION

This privacy policy applies to the processing of personal data of customers who place an order with GIREEB. GIREEB takes your privacy seriously, complies with applicable UAE laws and voluntarily adheres to the high standards provided by the General Data Protection Regulation (GDPR).The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted

2 WHAT personal data we collect and process

2.1 We process your personal data because you use our services. We use the following personal data for the purposes set forth below.

2.2 We provide payment methods for accepting payments online. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

2.3 Ordering process

        We process the personal data that you provide to us when placing your order in order to process and confirm your order, and to evaluate your payment and other inquiries in connection therewith. 

        As part of the ordering process, we process the following personal data:

  • Name
  • Address details
  • Contact details
  • Order details
  • Payment details
  • Comments (if applicable)

       2.4   Restaurant reviews

        If you submit a restaurant review, the following additional personal data will be processed by us:

  • Name (if submitted)
  • Rating
  • Text review 

       2.5  Customer Services

        If you contact our customer services, we will use the personal information you provide to answer your question(s) and/or handle your complaint(s). The following personal data will be processed by us for customer service purposes:

  • Name
  • Address details (if applicable)
  • Contact details
  • Payment details (if applicable)
  • Comments (if applicable)
3 HOW and why do we use and process personal data

If you choose the option to obtain (personalized) marketing messages regarding the latest discounts, special offers and updates & news about restaurants and loyalty programs we process your contact details information to send you these messages.

4 WHEN and why do we share your personal data with third parties
4.1 SHARING with restaurants

If you choose the option to obtain (personalized) marketing messages regarding the latest discounts, special offers and updates & news about restaurants and loyalty programs we process your contact details information to send you these messages. 

                 We share your personal information (such as name, address and telephone number, order) with the restaurant selected by you, so that the restaurant can deliver your order. Since you are a direct customer of the restaurant, the restaurant has its own responsibility and obligation with regard to the processing of your personal data. If you have any questions about the restaurant’s handling of your personal information, please contact the restaurant directly.

4.2 SHARING with others (not being restaurants)

                We will not sell your personal data, credit/debit card details to third parties, and we will only disclose them to third parties, if necessary for the performance of our contract with you, for analytical and marketing purposes, delivery purposes, or to comply with legal obligations.

5 AUTOMATED decision-making and profiling

In fulfilling the contract with you and improving our platform, we use automated decision making and profiling. We use your location details, for example, to select restaurants in your area. Further, we use automated decision making to fulfil our legal obligations to prevent money laundering, terrorist financing and other crimes.

6 HOW long we store personal data for

We will not store your personal information for longer than is required for the purposes for which your personal information was collected. We will only store your personal data longer if we are legally obliged to do so.

7 THIRD-party websites

Our website contains links to third-party websites. Although we take great care in selecting the linked websites, we cannot assume any responsibility for the handling of your personal data on and by such websites nor for their content.

8 PERSONAL data access, rectification, and erasure

You have the right to access all personal information we collect about you and to request that we correct or delete your personal data. You can contact us at [customerservice@gireeb.ae] if you have any questions. We will respond to your request as soon as possible.

9 SECURITY

GIREEB takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: [customerservice@gireeb.ae]. 

10  Contact details

GIREEB

        [Dhait Villa No. 1 & 2, Al Dhait North, Ras Al Khaimah, UAE]

Email: [support@gireeb.ae]

        Tel.: [600555007]

  Cookie Policy

Overview

A cookie is a small file that is placed and stored on your browser or device by a platform. Cookies allow a website owner to distinguish the activities carried out from your device from other users of that website. Each website can send its own cookie to your browser or device if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. By using this www.gireeb.ae website and our mobile applications and mobile websites (“the Platforms”) you agree and consent that we and third parties can store and access cookies, IP addresses and use other tracking technology methods to enable Platform functionality, collect aggregated data about website usage, improve your online experience and manage and tailor our advertising and service communications with you.